Refund policy
REFUND AND RETURN POLICY
Returns Accepted We accept returns for defective or problematic items within 2 days of discovering the issue.
Eligible Items for Return We accept returns only for:
- Electronic goods
- Items with breaking issues (such as glasses, flasks, blenders, and similar products)
- We do not accept returns for items like knives, spoons, and similar non-breakable utensils
Return Conditions Items must be returned with:
- Original tags attached
- Original packaging
- Items may be opened and used once to test if they work properly, but should not be used multiple times
Exchange Policy We do not offer refunds. Instead, we provide exchanges only:
- You may exchange for the same product
- You may exchange for a different product of equal value (subject to availability at the time of exchange)
Return Shipping Costs Customers are responsible for covering all return shipping costs.
Processing Time
- Claims are reviewed and resolved within 1 day
- If approved for exchange, the replacement product will be provided within 1 day
How to Initiate a Return To start a return, please contact us at:
- Email: beullashopping@gmail.com
- Phone: +250792285878
We will guide you through the return process and arrange for the exchange product delivery